Complete provides consulting services for building a modern IT management system using ITIL and ITSM Reference Model applications from HP. Implementation of ITSM projects can be divided into the following main areas of services:

§         identification of IT services, business requirements of the enterprise client, and required level of service availability;

§         formulation and implementation of modern IT services and IT infrastructure management, based on the ITIL and ITSM Reference Model;

§         management system automation using IT services based on HP software: Service Manager; Asset Manager, uCMDB.

Throughout the project, specialists from Complete conduct essential client training to develop policies and procedures that describe the IT processes, and determine the efficacy of an IT department’s performance, and the actions needed to increase it.